You must inform Andover Automatic if there is any reason why you cannot drive safely or legally. This includes the loss of your valid driving licence, and also includes but is not limited to, being under the influence of drink or drugs, including prescribed medication that may affect your ability to drive.
Please ensure that you are medically fit to drive. If you have any medical condition and you are not sure if your ability to drive is affected, please speak with your doctor, and the DVLA to report any notifiable medical condition. You must also be able to read a number plate from a distance of 20.5 metres.
Andover Automatic reserve the right to withdraw the use of the tuition car for driving lessons and practical driving tests if Andover Automatic believe that you are unsafe, not legal, or not up to test standard. If Andover Automatic believe that you are not up to test standard, we will discuss this within plenty of time before your test and discuss the options available to you.
Andover Automatic reserve the right to refuse to take you to your driving test if you haven't had regular lessons, or Andover Automatic believe you are unsafe to be driving by yourself on test.
Cancellations & Punctuality
If you cancel your lesson with less than 24 hours notice, you will be liable for the price of what your lesson would’ve been charged at.
When your instructor arrives for your lesson, they will text you. If you haven’t arrived, they will ring you, and if possible, they will knock on your door. If you have still not arrived or contacted them within 15 minutes, Andover Automatic will cancel your lesson which will be charged as above.
If you are late for your lesson, your lesson time will be reduced as instructors cannot be late for their next student. You will still be charged the full price of the lesson, as this is considered 'cancelling' part of your lesson with less than 24 hours notice.
If Andover Automatic have to cancel your lesson for circumstances such as ill health, breakdown of the tuition car, bad weather which may affect your ability to learn safely, heavy traffic, or the previous student’s lesson or driving test has overrun for unavoidable reasons, and it means your instructor cannot arrive at your lesson within good time, we will rearrange your lesson for the next available, mutually convenient, date and time.
If your instructor is late to your lesson for reasons such as the above, you will still receive the full lesson time.
If your instructor feels that your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, we reserve the right to cancel the lesson in progress and any future lessons. Andover Automatic cannot risk a driver who threatens safety.
Payment & Refunds
Your hourly lesson rate & 10 hour block booking rate is as agreed with Andover Automatic.
Your instructor will accept payments in the form of cash, bank transfer, or credit/debit cards.
Block booking payments must be made up front, and before the first lesson commences.
Andover Automatic cannot issue a refund for any lessons already taken. If you are dissatisfied with a lesson for any reason, please do talk to us as soon as possible and we will endeavour to work something out.
If you have paid for a block booking and wish to discontinue lessons Andover Automatic can refund the remaining hours within 60 days. However if you are requesting a refund for reasons out of our control such as illness, pandemic or other extreme circumstances then your refund request may not be granted. If less than half of the number of hours of a block booking are completed before a refund is asked for then the hours used will be charged at the full rate of £35 per hour and the remaining balance will be returned to you.
Accidents & The Law
Andover Automatic make every effort to avoid damage and accidents, and we do anticipate that accidents may happen as you are learning to drive. However if your instructor believes you were driving in a dangerous manner or ignoring their instructions and actual damage is caused to the tuition car, you may be expected to contribute towards the repairs cost.
Your instructor will make every effort to avoid you breaking the law or committing any traffic offence – you are under close supervision during every lesson and we may use controls such as speed limiters, and verbal or physical control such as giving verbal instruction, taking the steering wheel or using the dual control pedals where necessary, to avoid dangerous situations or accidents, however we cannot accept any responsibility of you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence on our part, if we fail to give the driver’s details to the DVLA or Police when asked to provide that information as to who was driving at the time of an offence.
In line with the GDPR, by you taking driving lessons with us, you automatically consent and agree to us holding your personal information (such as your name, address, date of birth, driving licence number, records of your driving progress, medical conditions that may affect your driving, driving test dates, receipts of payments etc.). We hold your information in line with the Data Protection Act 1998. We hold your information for the purpose of being able to provide good quality driving lessons to you.
You must inform us of any changes to your information that may affect us providing driving lessons to you – such as change of address, new medical conditions, etc.
We hold your information securely, which is either locked away securely, or secured on our phones, tablets, or computers which are all password protected.
We can assure you that we do not pass your information on to anyone without your prior permission and agreement. If there is a need to share your information (such as changing driving instructors and sending notes to them, booking tests on your behalf with the DVSA etc.), we will inform you first, explain who we are sharing the information with, why we are sharing the information, and ensure that you give us your consent and permission.
You have the right to see any information we hold about you.
You have the right to ask us to destroy any information we hold about you.
Once you pass your driving test, or if you wish to discontinue lessons with us for any reason, we will destroy any information we hold about you. Progress booklets will be given back to you where possible.
Definitions and interpretation
Data: Collectively all information that you submit to Andover Automatic via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR: The General Data Protection Regulation (EU) 2016/679;
Andover Automatic, we or us: Andover Automatic of Andover, Hampshire, UK;
User or you: Any third party that accesses the Website and is not either (i) employed by Andover Automatic and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Andover Automatic and accessing the Website in connection with the provision of such services; and
Website: The website that you are currently using, www.andoverautomatic.co.uk, and any sub- domains of this site unless expressly excluded by their own terms and conditions.
1. the singular includes the plural and vice versa;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. "including" is understood to mean "including without limitation";
5. reference to any statutory provision includes any modification or amendment of it;
It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. For purposes of the applicable Data Protection Laws, Andover Automatic is the "data controller".
This means that Andover Automatic determines the purposes for which, and the manner in which, your Data is processed.
We may collect the following Data, which includes personal Data, from you:
2. date of birth;
3. contact Information such as email addresses and telephone numbers;
4. IP address (automatically collected);
5. dash camera footage and lesson recordings;
How we collect Data
We collect Data in the following ways:
1. data is given to us by you; and
2. data is collected automatically.
Data that is given to us by you
Andover Automatic will collect your Data in a number of ways, for example:
1. when you contact us through the Website, by telephone, post, e- mail or through any other means;
2. when you register with us and set up an account to receive our products/services;
3. when you use our services;
4. through onboard dash cameras during lessons;
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:
1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
1. internal record keeping;
If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
1. access to your account is controlled by a password and a user name that is unique to you.
2. we store your Data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your Data:
1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase - the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
5. Right to data portability - the right to request that we move, copy or transfer your Data.
6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Updated 23 May 2020